Frequently Asked Questions
Everything you need to know about bringing Frome quality into your home.
What is the standard shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for specialized freight delivery and white-glove assembly services.
Do you offer a warranty on Frome home products?
Yes, all Frome furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture returns.
Are your materials sustainably sourced?
At Frome, we prioritize the planet. We use FSC-certified wood, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and environmentally conscious.
Can I request fabric swatches before making a purchase?
Absolutely. We offer complimentary swatch kits for our upholstered collections so you can test colors and textures in your own lighting before committing to a piece.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger home investments.